Since the advent of Henry Ford’s Model T and the creation of complex assembly lines, organizational designs have focused on breaking apart complex processes into individual tasks the result of which manifests it as pipe-based organizational charts where the right hand has little knowledge of what the left hand is doing.
As technically focused IT stores are making transition into service organizations, it is essential to rejoin what has been artificially separated. Whenever an organization defines IT services, the two new virtual horizontal organizational structures are being established on the traditional domain-based silos. The end result of this two new virtual organization in that it leads to the establishment of a matrix organization In the matrix organization, staff now has multiple lines of accountability and are constantly faced with the requirement to prioritize their time.
ITIL Service Management is a discipline for managing information technology systems. The Information Technology Infrastructure Library is a process-oriented approach to IT Service Management. Successful IT organizations have turned to ITIL service management to guide them through the planning, design, development, delivery, support of their services and moreover it is customer-focused.
In very cloddish terms, ITIL is the bible for managing information technology. It is basically a documentation that outlines the best practices for IT service management. One can easily find series of books, covering various IT management topics and assist all with IT infrastructure, development and operational nuances.
The benefits of ITIL and thus ITIL training are pretty straight forward. Even biggies like Microsoft, Dell, IBM and Barclay Bank have trusted ITIL with the management of their IT infrastructure and procedures, there is certainly something about the concept that demands attention. ITIL works upon the management aspect of IT services and works upon the performance of an organization’s IT wing. Taking a look at the current operational circumstances, the congruity of an efficient IT wing needs no elaboration. In fact, an organization can only dream of progression irrespective of its size of the business, if it chooses to have a sturdy IT mechanism to back it.
ITIL service management relies heavily upon its training and it is a schema which depends upon the people of the workforce. To impart ITIL service management training and education at every requisite level, one desires a cultural change. The positives of ITIL service management training cannot rather be experience if one doesn’t have a clear understanding of the framework being communicated to every one who is involved. For this an overall approach is required.
